Last Updated: August 12, 2026

At AmzoHerb, customer satisfaction is our top priority. Because we deal in natural and herbal care products, we maintain high standards of quality and hygiene. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

  • You have 7 days from the date of delivery to request a return or exchange for eligible products.
  • Requests submitted after the 7-day window will unfortunately not be accepted.

2. Eligibility for Returns

Due to the natural and personal care nature of our products, items must meet the following criteria to be eligible for a return:

  • Unopened & Unused: The item must be in its original, unopened, and unused condition with all safety seals intact.
  • Original Packaging: The product must be returned in its original box, packaging, and contain all original labels and accessories.
  • Proof of Purchase: A valid order number or receipt is required to process your request.

Note: Opened, used, or unsealed personal care items, herbal teas, or dietary supplements cannot be returned for hygiene and safety reasons.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item:

  1. Contact us within 48 hours of delivery at support@amzoherb.com.
  2. Include your order number, a brief description of the issue, and clear photos or videos of the damaged or incorrect item and packaging.
  3. Once verified, we will dispatch a replacement at no extra cost to you or issue a full refund.

4. How to Initiate a Return

To start a return process:

  1. Email our customer support team at support@amzoherb.com with your order ID and the reason for the return.
  2. Our team will review your request and provide you with step-by-step instructions and the return shipping address.
  3. Pack the item securely to prevent damage during transit.

Please do not send items back to us without requesting a return first.

5. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
  • Shipping Costs: Original shipping fees are non-refundable. If your return is not due to our error (e.g., damaged or wrong item), you will be responsible for paying the return shipping costs.

6. Order Cancellations

You can cancel your order within 2 hours of placing it, provided it has not already been dispatched. Once an order is shipped, it cannot be canceled, but you may request a return upon delivery following our return guidelines above.

7. Contact Us

If you have any questions regarding our Refund & Return Policy, please reach out to us: